These Terms of Service (“Terms”) form a binding agreement between you and Golden Fork B.V., trading as Rezvion, a Dutch private company (besloten vennootschap) with registered office at Groest 51, 1211 CZ Hilversum, the Netherlands, registered with the KVK under number 92336752 (“Rezvion,” “we,” “our”), and govern access to and use of the Rezvion platform — including the dashboard, point‑of‑sale (POS), kitchen display (KDS), online ordering storefronts, reservations, inventory, staff scheduling, delivery, marketing, CRM, and analytics modules (together, the “Service”).
Business‑to‑business agreement. The Service is offered to professional users (restaurants and hospitality operators acting in the course of their business). It is not directed to consumers within the meaning of Book 6 of the Dutch Civil Code or Directive 2011/83/EU. If you are an individual consumer, do not use the Service. By creating an account, accepting an Order Form, or otherwise using the Service, you confirm that you have read these Terms, have authority to bind your restaurant or organisation, and accept these Terms on its behalf.
1. Definitions
- Customer: the legal entity (typically a restaurant) that subscribes to the Service.
- Authorised User: an employee, contractor, or agent of the Customer who is granted access by the Customer.
- Guest: an end‑customer of the Customer (e.g. a diner, online‑order customer, reservation holder).
- Customer Data: any data the Customer or its Authorised Users or Guests submit to or generate through the Service.
- Order Form: a written or electronic order describing the subscription plan, fees, and term.
- Documentation: the technical and end‑user documentation at docs.rezvion.nl or in‑product.
- DPA: the Data Processing Agreement at /dpa, automatically incorporated into these Terms where Rezvion processes personal data on the Customer’s behalf.
- SLA: the Service Level Agreement at /sla.
- AUP: the Acceptable Use Policy at /acceptable-use.
2. The Service
We grant the Customer a non‑exclusive, non‑transferable, non‑sublicensable right to access and use the Service during the subscription term, solely for its internal business purposes and in accordance with these Terms, the Order Form, the Documentation, the AUP, and applicable law. We may update the Service from time to time; we will not materially reduce its core functionality during a paid term without written notice and a right of pro‑rata refund.
3. Accounts and authorised users
- You are responsible for maintaining the confidentiality of credentials and for all activity carried out under accounts associated with the Customer.
- You must promptly notify us of any unauthorised use or suspected breach of security at partnerships@rezvion.nl.
- Each Authorised User account must be used by a single individual; sharing accounts is not permitted.
- You are responsible for ensuring Authorised Users comply with these Terms.
- Two‑factor authentication is mandatory for every account that signs in with an email address and password, regardless of role. Accounts that sign in with Google are exempt, since Google’s own account security covers that sign‑in method.
4. Fees, payment, and Mollie as payment service provider
- Subscription fees, transaction fees, and any usage‑based charges are set out in the applicable Order Form or pricing page. All fees on rezvion.nl are quoted exclusive of VAT (BTW), which is added at the applicable Dutch or destination-country rate.
- The 14‑day free trial requires no payment instrument. After the trial, paid plans renew on the cycle stated in the Order Form (monthly or annual). Monthly plans may be terminated for the next billing cycle at any time from the dashboard; annual plans renew unless either party gives written notice of non‑renewal at least 30 days before the renewal date.
- Subscription payments and guest-facing payments are processed by Mollie B.V., a Dutch payment institution authorised by De Nederlandsche Bank. For guest payments, restaurants operate under their own Mollie account via Mollie Connect. Mollie is the regulated payment service provider; Rezvion is not a payment service provider under PSD2 and does not hold customer or guest funds at any time.
- Failed payments may result in suspension of the Service after at least 7 days’ notice.
- Pricing changes for renewal terms will be communicated at least 30 days before the renewal date.
5. Taxes and VAT on your sales
- You are solely responsible for selecting the correct VAT (BTW) rate for each menu item, category, fee and other charge you offer through the Service, and for the prices you set.
- You are solely responsible for the VAT shown on receipts and invoices issued to your guests, and for accurately reporting, filing and paying VAT and any other taxes due on your sales to the relevant tax authorities.
- Rezvion provides tools to record and display the rates you choose. Default values, suggestions and starter menus are for convenience only; Rezvion does not verify them and they are not tax advice.
- Rezvion has no role in determining, correcting or filing your VAT, and is not liable for any tax, penalty, interest or other amount arising from rates or information you enter. If in doubt, consult a qualified tax adviser.
6. Acceptable use
Use of the Service is subject to the Acceptable Use Policy, incorporated by reference. The Customer and its Authorised Users shall not:
- Use the Service in violation of any law or regulation, including consumer‑protection, food‑safety, alcohol‑licensing, tax, anti‑money‑laundering, or data‑protection law;
- Reverse engineer, decompile, or attempt to extract source code from the Service, except to the extent expressly permitted by mandatory law;
- Resell or sublicense the Service to third parties without our prior written consent;
- Use the Service to send spam, phishing, malware, or other harmful content;
- Interfere with or disrupt the integrity or performance of the Service;
- Attempt to gain unauthorised access to the Service, other customers’ tenants, or related systems and networks;
- Use the Service to process special‑category personal data (Art. 9 GDPR) or data of children under 16 except as inherent to legitimate restaurant operations.
7. Customer Data and licences
- As between the parties, the Customer retains all rights, title, and interest in and to Customer Data.
- The Customer grants Rezvion a non‑exclusive, worldwide, royalty‑free licence to host, copy, display, transmit, and process Customer Data solely as necessary to provide the Service. Rezvion may use de‑identified, aggregated data to improve the Service.
- The Customer represents that it has all rights and consents necessary for the data it submits, including valid lawful basis under the GDPR.
8. Data protection
Personal data we process as a controller is described in our Privacy Policy. Personal data we process on the Customer’s behalf as a processor is governed by the Data Processing Agreement, incorporated by reference.
9. AI features and generated content
The Service includes generative‑AI features (text, images, video, and advertising creatives) powered by third‑party AI providers — currently OpenAI and Higgsfield.
Ownership. As between the parties, the Customer owns all content it creates, uploads, or generates through the Service, including AI‑assisted outputs (images, videos, ad creatives, captions, and copy); such content is Customer Data. Ownership is subject to the AI providers’ terms and to any third‑party rights in material the Customer supplies.
Review and responsibility. AI outputs may be inaccurate, incomplete, biased, infringing, or otherwise inappropriate. The Customer must review and verify every AI‑generated output before saving, publishing, or distributing it. The Customer is the sole author, publisher, and controller of, and bears full responsibility for, all content it publishes or distributes through the Service — including on its storefront and in social or advertising campaigns delivered to third‑party platforms such as Meta, Google, and TikTok — regardless of whether the content originated from, or was assisted by, an AI feature. Rezvion is not responsible or liable for any damages, fines, penalties, account suspensions, or losses the Customer or any third party incurs arising from the Customer’s content or its publication or distribution.
Automated safety checks. Rezvion may apply automated checks to AI prompts and outputs as a convenience to reduce obvious misuse. These checks are provided “as is,” are not guaranteed to detect all prohibited, unlawful, or infringing content, and do not review, approve, or assume responsibility for the Customer’s content, nor relieve the Customer of its sole responsibility for it.
10. Third‑party services and integrations
The Service integrates with third‑party services (Mollie for payments, HubRise for delivery, Meta and Google for advertising). These services are governed by their own terms and are not under our control.
11. Intellectual property
The Service, the Documentation, and all underlying technology, design, and content are and remain the exclusive property of Rezvion and its licensors. No rights are granted other than those expressly set out in these Terms.
12. Service levels and support
Where an SLA is referenced on the pricing page or Order Form, it is set out at /sla and forms part of these Terms.
13. Suspension
We may suspend the Service where (a) the Customer materially breaches these Terms or the AUP, (b) continued use poses a security or legal risk, or (c) payment is more than 30 days overdue. We will give reasonable advance notice unless immediate suspension is required.
14. Term, termination, and effect of termination
- These Terms remain in force for the subscription term and renew automatically unless either party gives written notice of non‑renewal before the renewal date.
- Either party may terminate for material breach not cured within 30 days of written notice.
- Upon termination, we will make Customer Data available for export for 30 days, after which we will delete or anonymise it within 60 days, subject to legal retention obligations.
- Sections relating to Intellectual Property, Customer Data ownership, Confidentiality, Limitation of Liability, Indemnification, and Governing Law survive termination.
15. Warranties and disclaimers
Except as expressly stated, and to the maximum extent permitted by mandatory law, the Service is provided on a commercially reasonable basis and we disclaim all other warranties, whether express, implied, or statutory.
16. Limitation of liability
- Excluded damages. Neither party is liable for indirect, incidental, special, consequential, or punitive damages, or for loss of profits, revenue, goodwill, anticipated savings, or data.
- Cap. Each party’s aggregate liability in any 12‑month period shall not exceed the greater of (i) fees paid in the preceding 12 months and (ii) EUR 5,000.
- GDPR carve‑out. Nothing in this Section limits liability for administrative fines imposed under Article 83 GDPR.
17. Indemnification
The Customer shall defend and indemnify Rezvion against any third‑party claim, and any fine or penalty imposed on Rezvion, arising out of (a) the Customer’s violation of law, (b) Customer Data or content infringing third‑party rights, (c) breach of Section 6 (Acceptable Use), or (d) any content the Customer creates, generates, publishes, or distributes through the Service — including via AI features and to third‑party advertising, social, or delivery platforms — such as claims of intellectual‑property infringement, misleading or unlawful advertising, or breach of a third‑party platform’s policies.
18. Force majeure
Neither party is liable for failure or delay caused by events beyond its reasonable control, including acts of God, war, terrorism, internet or telecommunications failures, cyber‑attacks, pandemics, or government action.
19. Confidentiality
Each party agrees to keep the other party’s confidential information secret and to use it only for purposes contemplated by these Terms. Confidentiality obligations survive termination for 5 years.
20. Modifications
For material changes affecting the Customer’s rights or obligations, we will notify the Customer at least 30 days before the change takes effect. Continued use after the change becomes effective constitutes acceptance.
21. Governing law and dispute resolution
These Terms are governed by the laws of the Netherlands. The competent courts of Amsterdam have exclusive jurisdiction over any dispute arising out of or relating to these Terms.
22. General
- Entire agreement. These Terms, the Order Form, the AUP, the SLA, the Privacy Policy, and the DPA constitute the entire agreement between the parties.
- No assignment. The Customer may not assign these Terms without our prior written consent.
- Severability. If any provision is held unenforceable, the remaining provisions continue in full force.
- Notices. Notices to Rezvion shall be sent to partnerships@rezvion.nl.
23. Contact
Questions about these Terms? Email partnerships@rezvion.nl or write to Rezvion, Groest 51, 1211 CZ Hilversum, the Netherlands.